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Improving Emergency Responses

Experts share insights from disaster recovery.

OMAHA, Neb. — Major weather and climate disasters are striking U.S. states with increasing frequency, causing billions in infrastructure damage every year. In the latest from HDR’s Experts Talk series, emergency response expert Tory Jackson, P.E., shares how a program management approach can improve recovery efforts for states and communities.

She explains how this strategy helps ensure agencies receive all the funding they’re entitled to, assists with recovery efforts with minimum disruption to regular improvement programs and can help prioritize efforts to ensure that the most critical infrastructure is rebuilt first.

Jackson is a program manager with a decade of experience in engineering, construction and program management on emergency response and recovery projects across the U.S. She has helped public agencies and municipalities from Alaska to Florida manage their response and recovery programs to meet federal and state funding requirements for reimbursement after natural disasters, including hurricanes, wildfires, earthquake, severe storms, landslides and flooding.

“Program management is a great tool because we can use it to tailor the response to a community’s specific needs,” Jackson said. “That could mean GIS staff who gather data and document the response from day one, strategic communications professionals who help keep the public informed as the situation evolves, engineering design work for emergency and permanent repairs, construction administration or more.”

Read the whole interview on emergency response program management.

HDR’s Experts Talk interview series shines a light on various aspects of transportation infrastructure design and delivery. Each subject matter expert offers unique expertise and insights about new and ongoing trends, emerging technologies and the human side of infrastructure.

About HDR

For over a century, HDR has partnered with clients to shape communities and push the boundaries of what’s possible. Our expertise spans more than 10,000 employees in more than 200 locations around the world — and counting. Our engineering, architecture, environmental and construction services bring an impressive breadth of knowledge to every project. Our optimistic approach to finding innovative solutions defined our past and drives our future. For more information, please visit

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